Delivery & Returns
Delivery, Postage and Packing
£5.95 will be charged for all orders within mainland UK, except for large or fragile items.
£15 will be charged for all orders within International Europe.
These prices do not apply to heavier items. We will contact customers of larger items with quotes for delivery before we mail out.
Delivery outside Europe is possible. Please contact us at email@example.com for a quote. We will get in touch to discuss the best method of delivery for your area. All overseas orders will be refunded in Sterling. Mrs Robinson cannot be held responsible for any fluctuations in exchange rates and consequent loss of currency as a result. We would ask our customers to consider this before placing any overseas orders. Please note: Mrs Robinson are not liable for any charges made in the recipient’s countries. The customer is completely responsible for these charges.
Special Delivery Items
We will contact you directly with a quote for p&p on these items as some may require additional insurance or specialist carrier to ensure that the product reaches you in perfect conditions. Some items are made to order and therefore take longer to arrive. In these cases this is stated in the product’s information.
Please allow 10 days for delivery. When paying by cheque please allow 5 extra days for clearance.
Any time or date stated for delivery is an estimate only. Mrs Robinson will make every effort to despatch goods on time, but does not accept liability for failure to deliver within the stated time. Should you not respond to the arrival of delivery, a calling card will be left by the courier to which you must respond. If no response is made the goods will be returned to us and a re-delivery charge will be made.
While we hope that you are delighted with your order, we understand that sometimes you may wish to return an item. Please email us at firstname.lastname@example.org, let us know the reason for return, and post the item back within 14 days of receipt to the address below where we will gladly offer you a refund. All products and branded packaging must be returned in the original condition. PLEASE NOTE WE CANNOT OFFER A REFUND BY CHEQUE.
128/130 Lordship Lane
Please wrap the items very securely and use insured registered delivery, keeping the receipt in case of any damage in transit. Mrs Robinson cannot accept liability for goods lost or damaged in transport.
Overseas orders will be refunded in Sterling. Mrs Robinson cannot be held responsible for any fluctuations in exchange rates and consequent loss of currency as a result. We would ask our customers to consider this before placing any overseas orders.
In the unlikely event that your order arrives damaged please email us at email@example.com within 7 days of receipt, so that we can arrange a replacement at your convenience. Mrs Robinson is not liable for shortages or damage in delivery after this period if no details are received.
In order to cancel, the customer must send written notice of cancellations to firstname.lastname@example.org before delivery of the goods or notification from Mrs Robinson that the goods are ready for dispatch.
If Mrs Robinson is unable to deliver the goods within 30 days of the date of order, the customer will be entitled to cancel the order and require any monies paid to Mrs Robinson in respect of that order to be refunded. This does not apply to any bespoke products ordered, which may take longer to receive due to the nature of their manufacture. Bespoke items will incur a 30% cancellation fee if confirmation of order has been sent.